​EndPoint Management Support Specialist

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3 month contract,

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Our client has a backlog of application deployments and are looking for an experienced Specialist with a strong background in application deployment using SCCM and Intune to come in and take responsibilities for some of the deployments.

This is a remote based role, looking for someone who is self-motivated, able to pick up process quickly, and happy to work alongside a remote team

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Due to nature of the deployment work, they are looking for someone who can be flexible and work within a 7:00 to 1900 shift pattern with the potential for weekend work when needed,

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Duties include

•Manage and support customer environment built with Windows client Operating systems, Active Directory Group Policy, Microsoft Defender and the Microsoft Intune product family (Microsoft Configuration Manager / Intune) with patching, software deployment, compliance and configuration policies, etc.

oExecute release activities including software rollouts and Master image builds for Citrix VDI environments.

oRespond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact.

oUpdate the customer and the ITSM ticket throughout the lifecycle of it.

oLiaise with the Service Desk, other Getronics resolver groups, the customer and vendors where needed, to resolve tickets.

oComply with relevant customer and Getronics policies and procedures.

oDiscuss any assigned tickets for which you need assistance with senior colleagues or management.

oWhen a ticket is in risk of breaching SLA, escalate to management.

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Secondary responsibilities

•Execute recurring operational activities according to prescribed schedules and procedures.

•Document issues and fixes in the Knowledge Management System.

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Skills/Experience:

•Thorough knowledge of Microsoft Configuration Manager: functionality such as software distribution, OS deployment as well as components such as management points and the inner working thereof.

•Good knowledge of Windows 10/11 and endpoint related technologies (e.g. Microsoft Defender, Active Directory Group Policies, Active Directory, Microsoft Office suite, desktop / laptop technologies).

•Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.

•Willing to work flexibly between the extended business hours of 7:00 to 19:00 (8 hours which will fall within these times) and participate in occasional weekend or evening release activities.

•Flexible when emergencies occur.

•Proficiency in English.